June 9, 2025

CRA Business Correspondence is Going Online by Default – Are You Ready for the Change?

Written by McCay Duff LLP
An image of a small business owner in Ottawa who recently set up their CRA My Account for Digital Correspondence.

The Canada Revenue Agency (CRA) is making a big change to how it sends mail to businesses. Here’s what you need to know:

What’s Changing?

  • In the past, a business would need to opt in to receive correspondence from CRA online. 
  • Now, CRA is moving most businesses to online correspondence only, unless they specifically opt out.

When is This Happening?

  • For new registrations, it’s already happened – this change began May 12, 2025.
  • For existing businesses, the effective date is June 16, 2025.

Who Is Affected?

  • All businesses registered for My Business Account.
  • Businesses that have authorized a representative to access their CRA account online.  
  • If you’re not registered for My Business Account, you’ll still get paper mail for now.
  • Charities and non-resident businesses without online access will continue to receive paper mail unless they sign up for online mail.

What Do You Need to Do?

  • If you’re not opposed to receiving your correspondence online, make sure you are registered for My Business Account. You can register for a CRA account here: https://www.canada.ca/en/revenue-agency/services/e-services/cra-login-services/register-cra-sign-in-services.html
    • If you already have a CRA account, you should be able to add your business account to your existing sign-in. After logging in, on the welcome page, choose add account, then select Business account and follow the prompts.
  • Log in and check that your email address is up to date. The CRA will send you an email notification when new mail is available in your account.
  • Get in the habit of checking your My Business Account regularly so you don’t miss important correspondence. There are often deadlines associated with information requests, and you don’t want to miss those.
  • If you prefer to keep getting paper mail, you can opt out of online correspondence by making the request through My Business Account or by filling out form RC681 – Request to activate paper mail for my business. This form is on the CRA website here: https://www.canada.ca/en/revenue-agency/services/forms-publications/forms/rc681.html
    • Note that you will need to submit a new request every 2 years to keep getting paper mail.

Bottom Line

If you’re registered for My Business Account, most of your CRA mail will soon be online only. Take a few minutes to log in, check your email address, and get comfortable with the online portal. If you want to stick with paper mail, you’ll need to make a request.

Contact McCay Duff LLP if You Have Any Questions About Your CRA Business Correspondence Going Online by Default

Reach out to a McCay Duff LLP consultant or visit the CRA website for more details. Connect with us online, by telephone at 613-236-2367, or toll-free at 1-800-267-6551.